electronic items which are stored packed and sold by Marhabamall.com are
covered by 1 year Manufacture or Marhabamall.com Warranty.
These items can be easily identified as they mention the 1 year Warranty on the product page.
Under the Marhabamall.com1 year Warranty, we commit to fix your defective item within 14 business days (from the day it is received at our warehouse). If we are not able to fix the item within this timeframe, we will offer you a full refund. Make sure you keep the original packaging of your item to benefit from the Marhabamall.com1 year Warranty.
If an item is not stored, packed and shipped by Marhabamall.com, it is not covered by the Marhabamall.com1 year Warranty, but it might be covered by a Warranty offered directly by the manufacturer. If applicable this information will be mentioned in the description of the item on the website.
our customer support number
An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.
Pack the item in its original state and packaging. Do not remove any bar code or labels on the box. Hand over the package to the courier representative.
Item will be inspected. If the terms apply, the item will be repaired. If we are not able to repair the item within 14 business days, we will offer a full refund.
● Game Consoles
● Hard Drives
● Computer Monitors
● Home Theatre Systems
● Car Audio
● MP3 Players
● E-Book Readers
● DVD Players
● Security Cameras
● Binoculars & Telescopes
● Watches (Only mechanical problems)
● Coffee & Espresso Machines
● Electric Meat Grinders
● Electric Slicers
● Food Processors
● Juicers & Presses
● Rice Cookers
● Slow Cookers
● Toasters & Ovens
● Deep Fryers
● Ice Cream Makers
● Sandwich & Panini Makers
● Speciality Kitchen Appliances
● Air Conditioners
● Air Purifiers
● Fabric Steamers
● Refrigerators & Freezers
● Sewing Machines
● Steam Cleaners
● Vacuum Cleaners
● Washing Machines
Marhabamall warranty does not apply to repairs on damage due to external causes (e.g. accidents, shocks, power spikes, lightning, liquid and moisture damage etc.) or to the customer’s incorrect use of the product(e.g. product not installed in accordance with manufacturer’s instructions, detrimental use of product, use of product for commercial purposes, use of unsuitable peripherals, accessories or consumables, etc.).
If we are unable to fix the issue in the item or it takes more than 14 business days to fix, we will offer you a full refund for the item.
In case you have bought the item from one of the following countries: U.A.E, Jordan, Lebanon, Oman and Bahrain through international shipping you will be able to drop the item to the nearest Aramex station and they will handle returning the item back.
Marhabamall covers 1 year warranty on selected products.
Whenever your item is repaired and is within 1 year warranty, you can return an item to be fixed. However, if an item is returned for 3 times for the same repair issue, then we will offer you a full refund.
If the serial number is removed from the box, we will not be able to cover the costs of repair.Please make sure not to tamper with the serial number or remove it. In case this happens, please contact our customer support for help, they might be able to walk you through a process to retrieve the serial number in very limited cases, otherwise, we are sorry if we cannot cover your warranty.
Yes, you can send the item back to the manufacturer or, for your convenience, you can choose to send the item to us and we will handle everything for you.
Currently we do not offer extended warranty
If the item is covered by Marhabamall.com warranty and is within 1 year , you can return an item to be fixed for FREE and we do not charge any repair costs.